At TEXZER, we aim to provide reliable products and professional service for apparel, promotional goods, fabrics, accessories, and import-export related orders. This Refund and Returns Policy explains how we handle returns, exchanges, refunds, cancellations, and product-related concerns.
By placing an order or making a purchase from TEXZER, you agree to the terms outlined in this policy.
Returns may be accepted depending on the product type, order condition, and reason for return.
Products may be eligible for return only if:
All return requests must be reviewed and approved by TEXZER before the product is returned.
Some products cannot be returned or refunded due to their custom, bulk, or specially sourced nature.
The following items are generally non-returnable:
Custom and branded products are produced based on customer-approved details, so refunds or returns may not be possible once production has started.
For custom orders, bulk orders, promotional products, apparel manufacturing, and branded merchandise, customers must confirm all details before production begins.
This may include:
TEXZER will not be responsible for errors caused by incorrect information, wrong artwork, spelling mistakes, or inaccurate specifications provided by the customer.
Customers must report any product issue within 3 to 7 working days after receiving the order.
Return requests made after this period may not be accepted, especially if the product has already been used, resold, washed, altered, or distributed.
We recommend checking your order immediately after delivery.
Please inspect:
If there is any issue, contact TEXZER as soon as possible with clear photos, order details, and a description of the problem.
Refunds may be considered only after TEXZER reviews and confirms the issue.
A refund may be approved if:
Refunds are not guaranteed for change of mind, wrong customer selection, incorrect order details, or delays caused by third-party logistics, customs, or supplier issues.
Where possible, TEXZER may offer a replacement or exchange instead of a refund.
A replacement may be provided if:
For custom-made or branded items, replacement will depend on the nature of the issue and production feasibility.
Order cancellations must be requested before sourcing, production, printing, branding, or shipping begins.
Cancellation may not be accepted if:
If cancellation is accepted, any refund will be calculated after deducting costs already incurred.
Return shipping costs may be the responsibility of the customer unless the return is due to a confirmed TEXZER error.
If the return is approved because of a product defect or wrong item supplied by TEXZER, we may arrange return handling or provide further instructions.
Shipping, delivery, customs duties, import charges, and handling fees may not be refundable unless otherwise agreed.
If you receive a damaged or incorrect product, please contact us with:
TEXZER will review the issue and provide the next steps for replacement, correction, return, or refund where applicable.
Once a refund is approved, processing time may vary depending on the payment method and bank processing period.
Refunds may take 7 to 14 working days after approval. TEXZER is not responsible for delays caused by banks, payment gateways, or financial service providers.
For refund, return, exchange, or cancellation requests, please contact us.
TEXZER
Import, Export, Buying, Selling & Manufacturing
Apparel | Promotional Products | Fabrics | Accessories
Email: info@texzer.com
Phone: +94 77 000 0000
Location: Sri Lanka
